FAQ

Reliant Platform is a patented retail systems platform for merchants with distributed retail locations. Reliant Platform uses virtualization and a web-scale devops infrastructure to automate delivery and management of applications, networking, and security controls either in-store or in the cloud.

This includes a number of key pieces of software infrastructure including a core agent based configuration management system that controls the configuration of both the Platform and hosted applications. Reliant Platform cost-effectively delivers VoIP, Digital Signage, Interactive Kiosk, DVR, Guest Wi-Fi, Payment Applications, Music and more from one central cloud managed solution. Reliant Platform configurations and software updates are managed centrally from the corporate office through Reliant Platform Manager.

Reliant has deployed its Platform in more than 10,000 physical store and restaurant locations. We count a number of leading specialty, c-store, luxury, apparel, and big-box retailers as our customers, along with several well-known restaurant and hospitality brands. Customer references are available upon request.

If you are a chain retailer or restaurant operator, Reliant Platform can be used to automate technology delivery in both your brick & mortar locations as well as in the cloud. This can include network functionality, security controls, and application delivery. Reliant Platform’s virtualization layer provides the ability to support both Windows and Linux applications on a single system with the additional ability to run individual applications within their own, secure containers.

System deployment and management is performed at web-scale providing the ability to centrally manage your environment across hundreds or thousands of locations. Physical store locations become “cloud managed” and legacy applications can be better integrated into a more modern go-forward architecture. Your entire retail or restaurant environment will become more agile, reliable, and secure – all with a lower total cost of ownership.

Reliant has developed a remote installation model for the in-store platform. The in-store platforms are shipped pre-configured for “Plug and Play” operation. Once the in-store platform is connected to the store network, whether it be MPLS, broadband, VSAT, WWAN or 4G, Reliant PLatform communicates with the Cloud and its configuration is automatically updated.

Reliant provides a cloud based web management system that allows in-store Platforms to be managed remotely and securely at scale. Each Reliant customer maintains its own dedicated configuration server which can be deployed at your data center, at your cloud provider, or in our PCI compliant secure cloud environment.

Our remote monitoring system provides alerts on a wide variety of system health, configuration and performance status events. The same tools that enable Reliant’s low-cost remote deployment model can be used to improve efficiency of ongoing system management.

Reliant Platform comprehensively addresses each of the PCI Requirements to ensure that merchants are audit-ready. Reliant Platform comprehensively addresses each of the PCI Requirements to ensure that merchants are audit-ready. Data-security features include:

• Firewall
• Logging
• Segmentation
• Wireless Security
• Intrusion Detection
• Vulnerability Scanning
• Systems Integrity
• Access Control
• VPN
• Compliance Management