August 12, 2020
As we make our way into the third quarter of 2020, it’s no secret that COVID-19 has become a fixture in our overall landscape. Reliant remained steadfast in our approach to actively work with our customers to adjust systems, particularly around payment, point-of-service, and security to accommodate new practices appropriate for safe shopping and dining. This includes online ordering with curbside pickup, rapid implementation of contactless payment, and new mobility solutions to allow store staff to better serve customers while maintaining appropriate precautions and deliver immersive experiences. We have been prioritizing this, and related work, so our clients can realize revenue even with COVID-19 related restrictions still in place.
As for our team, we are pleased to report we have avoided major layoffs and have worked to keep customer service, engineering, and product development at the levels they were before COVID-19’s impact. We have fully re-opened our New York City and Tallahassee offices while maintaining a minimum necessary staffing level. Those who wish to continue working from home can do so until they feel safe enough to return to our offices with our internal systems supporting remote offices and employees at full work capacity.
The impact of COVID-19 cannot be overstated. It has taken a toll on everyone within the Reliant family, but we are back to operating at 100% capacity and look forward to the future in our new normal! We appreciate everything the retail and hospitality community has done to pull together to get through this, and, most of all, give thanks to the healthcare workers and first responders who have helped so many.